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- September 21, 2024
New Product Development for a Service Provider
JLA recommended a streamlined approach for launching new products and services for a managed service provider in the telecom and utility industries.
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About the client
A leading U.S.-based service provider offering a broad range of services to the telecom and utility industries, including customer care, network monitoring, and cybersecurity solutions. Had achieved strong growth across all key performance indicators (KPIs) in recent years.
The Challenge
01
The client, having grown primarily through inorganic expansions, faced challenges due to fragmented product management and development resources across various business units. This resulted in duplicated efforts and inefficient resource utilization.
02
The absence of a clear mandate for new product development (NPD) led to delayed projects, limited visibility into initiatives, and a lack of cross-functional collaboration.
03
The absence of a clear mandate for new product development (NPD) led to delayed projects, limited visibility into initiatives, and a lack of cross-functional collaboration.
JLA Approach
- Conducted a comprehensive analysis of the current product development process, examining factors such as resource allocation, skills, tools, software, past initiatives, and key stakeholders.
- Studied industry leaders to identify effective innovation models and best practices.
- Our team outlined and evaluated various organizational structures based on strategic alignment, efficiency, employee impact, and scalability.
- Proposed an organizational structure that best supports our client’s vision, strategy, and goals, and outlined a comprehensive new product development process.
Outcomes
01
Identified key roles within the recommended organizational structure and assessed current resources for alignment.
02
Created a flexible new product development playbook that guides teams from idea generation to product launch, allowing for customization based on specific needs.
03
Established a new product development charter, outlining objectives, tools, and key performance indicators for success.
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